Brokers  I   Law Firms         

1 in 13 insurance claims are refused

We get refused insurance claims paid

Unlucky for some

Get our help

Listen to our shows

Money Hour


M.RADIO M.LB ABI Claims data


If you have all or part of a consumer insurance claim refused by your insurer we will review their small print against the 1000’s of pages of rules they must follow. If there is a way to get your claim paid we will find it and can help you overcome their excuse.


We are a small team of specialists who have unrivalled expertise in getting refused consumer insurance claims paid.

We are run by Steve Smart and Nick Edwards and one of us will always oversee your case.

We regularly feature on national and regional radio as insurance claim experts, including LBC’s Money Hour and BBC Radio’s Sound Advice.



We use the Financial Ombudsman rather than the Courts.  They can force your insurer to pay your claim, but without the need for any meetings or hearings and you are not at risk of paying your insurer's legal costs.


 We charge a fixed fee of £295 to review your insurance documents and explain your best case. Once you know what to focus on you can either use what we tell you to manage your dispute by yourself or get us to give you a fee quote to help you.



On your side

Get our help

Please note we are not run as a law firm and do not practice as Solicitors. This means that we are NOT regulated by the Solicitors Regulatory Authority (SRA) so you will not get the same regulatory protection as a client of a firm that is regulated by the SRA.

ClaimCert Limited

Registered Office


High Street



TN13 1JG

Company Number: 07268998

Office mobile   07597 492766


Website use

Cookies & Privacy


World Sailing Champion (£100k)

“I was on an expedition to the North Pole when we had to cancel our trip because of bad weather.

Our travel insurer turned down our claim and left us with a six figure bill just when we needed them most. You helped us recover nearly everything we were claiming for.”

Site photos