If you would like our help follow these 3 simple steps


1. Check that we can help you


Your policy


Your policy is a consumer or small business insurance policy


Your dispute involves at least one of these


You have had all or part of an insurance claim refused by your insurer


You have been accused of making a fraudulent claim


Your insurer or their agent has badly managed your claim


… And none of these


Your dispute is not about a life insurance policy


Your dispute does not involve a misselling complaint (for example missold PPI)


Your dispute is against your own insurer and not someone else or their insurer


Stage your dispute has reached


You have not issued Court proceedings about your claim against your insurer


You have not yet made a complaint to the Financial Ombudsman Service  


   OR


If you have complained to the Financial Ombudsman you have not yet

   appealed your Investigator or Adjudicator’s decision to an Ombudsman


If yo

ClaimCert

2. Check our terms and conditions


You agree to our Terms & Conditions


3. Tell us what has gone wrong


… By either e mailing us or calling our dedicated mobile on 07597 492766

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